FAQs

 

  1. How long are shipping times?

Your products will usually ship within two days of your order. Shipping times then depend on the type of product ordered. Estimates are provided for each product ordered. Each product at _Midwest Officials Supply has an estimated delivery time that you can find in the product description.

 

  1. What's your return policy?

Please contact us if you would like to make a return for a refund. We would like the opportunity to resolve your issue. If we are unable to resolve your issue, we accept returns for refund within 30 days of purchase, of undamaged, unaltered merchandise, with original packaging.

 

  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So, if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. We can then make arrangements to have the original item returned.

 

  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.